Features
Frequently Asked Questions:
How to connect your clock to the internet? Two options are available. The Idem clock can be connected to the Internet either by: 1. Connecting the clock to a private or home Wi-Fi network (no subscription required)*. 2.
Opting for a monthly ($9/month) or annual ($99/year - save $10)
subscription to the mobile connection offered by Idem (The SIM card is
already included and installed). You can choose to opt-in or
cancel your subscription at any time. After receiving the clock, you
will be prompted to select your connectivity preference from the Idem
companion app. * The
Idem clock does not function when connected to a public Wi-Fi network.
Public Wi-Fi networks are commonly found in hotels and are identifiable
by the requirement for entering a password or room number in a separate
window from the device's Wi-Fi settings. Public Wi-Fi networks provide
occasional internet access for visitors, but they are not suitable for
the use of a connected object like the Idem clock. In this case, we
recommend subscribing to the mobile connectivity service offered by
Idem.
How to set up the Idem Clock? - Download the Idem companion app on a phone and/or tablet (available for android and iOS) and create your account.
- Plug
the Idem clock into an electrical outlet (and connect the clock to the
Wi-Fi (no Wi-Fi set up needed if using the 3G connected clock).
- Link the clock to your Idem companion app by entering the provided activation code.
- Introduce the clock to your loved one
Is it battery operated or does the clock require to be plugged in an outlet? The
Idem clock has a battery life of 6 to 8 hours depending on it’s usage.
It requires to be plugged in an outlet for ongoing use.
What languages are supported by the app and the clock? The
information in the App and on the clock can be displayed in English and
in French. However, your personalized communications (messages, notes…)
can be in any language, you can even use emojis!
How many people can have access to the app and manage / send messages to the calendar clock? Multiple
users (unlimited amount) can be created in order to share and
coordinate tasks among caregivers and create a supportive network.
What is the companion App? The
companion App is for family caregivers. It's free, and is available for
Apple and Android phones and tablets. Instruction on how to download
the App will come your order!
Is there a stand? Yes! All Idem Clocks come with a built-in stand. You can also enhance
the style and functionality of your clock with the optional wood stand.
Made of durable black walnut with a premium oil-wax finish, it blends
perfectly with any decor. This optional accessory offers optimal viewing and keeps your Idem clock securely in place.
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